Shares of SoundHound AI (NASDAQ:SOUN) climbed 4% on Tuesday after the company announced a partnership with Red Lobster to roll out AI-powered phone ordering across all its restaurant locations.
Under the agreement, SoundHound will provide a voice AI system capable of handling multiple calls at once, taking customer orders, and answering frequently asked questions regarding hours, locations, and menu items. Orders placed through the AI agent will be sent directly to Red Lobster’s point-of-sale system, reducing the workload for in-store staff.
The collaboration is designed to ensure that every customer call is answered efficiently, even during peak times, while allowing Red Lobster employees to concentrate on in-person service. The AI system has been trained on the restaurant’s full menu to facilitate quicker and more accurate ordering.
“With SoundHound’s cutting-edge voice AI technology, we’re able to streamline the takeout process to make ordering faster and easier for our guests,” said Larry Konecny, COO of Red Lobster, adding that customers can still speak with live agents if they prefer.
Ben Bellettini, Senior Vice President of Restaurant Sales at SoundHound AI, noted the growing adoption of the company’s voice ordering solutions, stating, “Consumers have been quick to recognize the benefits of our quick and easy system.”
Red Lobster, recognized as the world’s largest seafood restaurant chain, represents a major client win for SoundHound as it expands its AI voice technology offerings.
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