NiCE (NASDAQ:NICE) reported second-quarter 2025 results that surpassed analyst expectations on Thursday, prompting the company to raise its full-year earnings guidance while keeping revenue forecasts steady. Shares rose 1.7% in reaction to the announcement.
The customer experience software provider posted adjusted earnings per share of $3.01, topping the analyst consensus of $2.99. Revenue reached $726.7 million, above the estimated $713.27 million. Total revenue increased 9% year-over-year, with cloud sales rising 12% to $540.8 million compared to the same period last year.
“We’re pleased to report another strong quarter, with total revenue reaching $727 million—surpassing the high end of our guidance range,” said Scott Russell, CEO of NiCE. “This performance was driven by continued strength in our cloud business, which grew 12% year-over-year.”
Looking ahead, NiCE expects third-quarter revenue between $722 million and $732 million, slightly below the analyst consensus of $737 million. Adjusted EPS is projected at $3.12 to $3.22, roughly in line with the $3.17 consensus.
For the full year 2025, NiCE raised its adjusted EPS guidance to $12.33-$12.53, reflecting approximately 12% year-over-year growth at the midpoint, compared with the analyst consensus of $12.37. Revenue guidance remains steady at $2.92-$2.94 billion, aligning with the $2.93 billion forecast.
The company noted accelerating demand for AI and self-service solutions, with annual recurring revenue in this segment climbing 42% year-over-year.
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