Ofcom has opened an investigation into Meta Platforms (NASDAQ:META) after raising concerns about information the company supplied regarding WhatsApp during a recent market assessment.
The probe focuses on whether Meta provided incomplete or inaccurate details as part of Ofcom’s review last year into the wholesale market for business bulk SMS services, which are widely used by companies to send notifications such as appointment reminders and delivery updates.
“Last year, we carried out a review of the wholesale market for business bulk SMS messages, which are often used for things like appointment reminders and parcel delivery notifications,” Ofcom said in a statement on Friday.
The regulator added: “The available evidence suggests that the information we received in response from Meta may not have been complete and accurate.”
Ofcom said the investigation will assess whether Meta met its regulatory obligations when responding to information requests linked to the market review.