Amazon Web Services (NASDAQ:AMZN) is building new artificial intelligence technology aimed at automating tasks across its sales and business development teams, according to a report from The Information.
The report, which cited two people familiar with the project, said AWS is developing an AI agent designed to help sales staff quickly respond to technical questions from customers. The system is intended to handle some of the responsibilities previously managed by thousands of AWS technical specialists — employees with expertise in areas such as cybersecurity and server networking.
According to the sources, the AI agent is capable of performing several support tasks that were historically handled by these specialists.
The development comes after AWS recently cut hundreds of jobs across several departments. A former AWS employee told The Information that many technical specialist roles were among those eliminated during the latest round of workforce reductions.
An AWS spokesperson confirmed that the company is developing the AI tool, describing it as a system that “aggregates specialist knowledge from across AWS.”
The spokesperson added that the technology will allow technical specialists to “focus on the most complex, high-value customer challenges.”